After Hours Support
Standby support in the evenings and on weekends for the issues that cannot wait.
After Hours Support is an add-on for service packages that gives you a standby team outside office hours, so urgent problems do not have to wait until the next business day.
Who it's for
- Businesses that operate or trade outside standard office hours.
- Clients for whom an evening or weekend outage is unacceptable.
What's included
Every task is measured in Value Units, so you only ever pay for the level of expertise a job actually needs.
Standby on weekdays 17:00 to 23:30 and weekends 08:00 to 23:30.
Access issues, business-critical outages and severe infrastructure failures.
Standard requests such as user onboarding default to normal business hours.
How the VU pool works
So there are no surprises, here is exactly how this option behaves and where its limits are.
- After Hours Support is available on service packages only. It is not available on Top Up or Prepaid.
- It is billed at R6,500 per month monthly, or R5,800 per month on an annual contract, and does not add extra Value Units.
- Your VU pool is still consumed at the normal rate, so service still pauses when the pool is depleted.
- You can turn the add-on on or off with 10 calendar days' notice.
Need something different?
These are our standard arrangements. Every business is different, and we can tailor the details to suit yours, including VU allocations, response targets, included services and add-ons. Talk to us and we will put an agreement together that fits.
Talk to usReady to get started?
Place a service order online, or talk to us first and we will help you choose the right fit.