email[email protected] phone+27 21 001 5490

Explore Our Service Packages

Choose the right plan for your business.

Term commitment:

Minimum

5 Value Units
R4,000
/month
Month-to-month contract
  • check_circle User Support & Endpoint Management
  • check_circle Essential System Administration
  • check_circle Essential Cybersecurity Services
  • check_circle Basic User Training
  • check_circle SLA Response Times: Low (10h) | Medium (4h) | High (3h) | Critical (2h)

Standard

10 Value Units
R7,500
/month
Month-to-month contract
  • check_circle Everything in Starter
  • check_circle Full System Administration
  • check_circle Cybersecurity Services
  • add_circle Access to Governance Services
  • add_circle Access to Development Services

Full On

40 Value Units
R22,000
/month
Month-to-month contract
  • check_circle Everything in Standard
  • check_circle Dedicated Delivery of Our Services
  • check_circle Advanced Training and Upskilling of Staff

Addon Options

Need better terms?

Priority SLA

+30%
to price base plan
Turn on/off with 10 calendar day notice
  • bolt Guaranteed Response: SLA compressed to under 1 hour
  • assignment_turned_inQueue Jumping: Front-of-line routing for all ticket types

After hours

R6,500
/month
Turn on/off with 10 calendar day notice
  • scheduleAvailbility and normal rates on Weekdays (17:00–23:30) & Weekends (08:00–23:30)
  • report_problemCovers access issues, business-critical outages & severe infrastructure failures. Scheduleing system maintenance and downtime to after hours.
  • history_toggle_offNon-urgent tasks (e.g., standard user onboarding) default to normal business hours
info

Understand VU & Our Service Tiers

Learn how Value Units work and discover our four tiers of support tailored to your needs.

map

What happens when you place an order?

Understand the journey with us and how we will deliver our services to you.

arrow_downward

See what is included in your package

See details about the services included in your order.

Service Package Details

Based on the Verizon 2025 Data Breach Investigations Report, these are the critical threats facing small and medium-sized businesses.

>
Service Starter Standard Full On
I. User Support & Endpoint Management
Profile access issues Included Included Included
Troubleshooting network connectivity issues Included Included Included
Printer and device installation on desktop/endpoint Included Included Included
Troubleshooting application issues Included Included Included
Software and driver updates installation Included Included Included
Maintenance and optimisation of user endpoints Included Included Included
II. IT & System Administration
User onboarding and exiting procedures Included Included Included
Access Management (granting/revoking permissions) Included Included Included
Password resets and basic system access issues Included Included Included
Routine System Maintenance (patches, clean-up) Included Included Included
System monitoring and alert response Limited Included Included
Consulting on general IT matters Limited Included Included
Responding to Insurer questionnaires and reporting Limited Included Included
Damage assessment & root-cause analysis for hardware and data loss Not Included Limited Included
III. Infrastructure & Network Management
Server Setup & Maintenance (Procuring & configuring Linux/Windows Servers) Limited Included Included
Setting up and maintaining Virtual Environments Limited Included Included
Firewall, NGFW, UTM Administration and Monitoring Not Included Included Included
SD-WAN / SASE setup and monitoring Not Included Included Included
IV. Cybersecurity Operations
Removal of dormant and unused accounts (Hygiene) Included Included Included
Applying security updates and patches Included Included Included
Security Control testing Not Included Limited Included
Vulnerability scanning and elimination/remediation Limited Included Included
Threat detection and response Limited Included Included
Cyber Incident response (Emergency management) Not Included Limited Included
V. Governance, Risk & Planning
Cybersecurity Risk Management and assessment Not Included Limited Included
Drafting IT/Information Security Policies Not Included Limited Included
Drafting Business Continuity / Disaster Recovery Policies Not Included Limited Included
Project Management (for service delivery/rollouts) Not Included Limited Included
Change Management processes and execution Not Included Limited Included
VI. Custom Development
Website programming requirements Not Included Limited Included
Building Python and Javascript-based applications Not Included Limited Included
Mobile App development Not Included Limited Included
VII. Staff Training
Basic compuer and software training for users Included Included Included
Advance software training and computer training Not Included Included Included
Internal IT, Development, and Cybersecurity staff Upskill trainng Not Included Limited Included
Advance Internal IT, Development, and Cyberscruity Upskill training Not Included Limited Included

What do the service labels mean?

Understanding our service classifications helps you know exactly what to expect from your package.

Included

Included Services

When you request this service, it is handled according to the Master Service Agreement (MSA) as part of your package with no additional costs or restrictions.

Limited

Limited Services

You may request this service, but there may be restrictions such as resource planning and management requirements. You may also need to purchase additional VUs for expedited delivery.

Not Included

Not Included

This service is not included in your package by default. Requests must be handled on a prepaid basis with a specific agreement in place.

More solutions

Top Up

R750
/VU
Pay Per Value Unit
Top Up as needed
  • check_circle Lock price per Value Unit for 12 months.
  • check_circle Maintaing a positive balance. Purchase Value Units as needed
  • check_circle Ideal for businesses with fluctuating needs wanting flexibility and control
  • check_circle Access to all service tiers based on VU availability

Prepaid

R800
/VU
Pay Per Value Unit
Pay only for what you use in advance
  • check_circle No monthly commitment required
  • check_circle Purchase Value Units as needed
  • check_circle Ideal for once off services or adhoc use
  • check_circle Access to all service tiers based on VU availability

Founder's Package

Free (Limited to 5 Value Units)
FREE
  • infoRegisterd with CIPC less than 1 year.
  • info Only pay for platforms. We do the work.
  • block No continued maintenance or adjustments
  • upgrade Upgrade required for ongoing support
About Founders