Simple, predictable pricing

Choose a fully managed Service Package, buy Value Units as you need them, or start free with the Founder's Launchpad.

Term commitment

Monthly Annual

Save on an annual contract

Minimum

Essential IT support for small teams.

5 Value Units / month

R3,750 /month

Billed monthly on an annual contract

User support and endpoint management
Essential system administration
Essential cybersecurity services
Basic user training
Response times from 2 to 10 hours

See what is included

Standard

More capacity, plus governance work.

10 Value Units / month

R7,000 /month

Billed monthly on an annual contract

Everything in Minimum
Full system administration
Cybersecurity services
Access to governance services
Access to development services

See what is included

Full On

Our most complete managed service.

40 Value Units / month

R20,000 /month

Billed monthly on an annual contract

Everything in Standard
Dedicated delivery of our services
Advanced training and upskilling of staff

See what is included

Add-ons

Optional extras you can switch on for any monthly Service Package when you place your order.

Priority SLA

Fast-track every ticket with a guaranteed response in under an hour.

+30% of base plan

Turn on or off with 10 calendar days' notice

Guaranteed response in under 1 hour
Front-of-line routing for all tickets

See how Priority SLA works

After Hours Support

Standby support in the evenings and on weekends, for issues that cannot wait.

R5,800 /month

Turn on or off with 10 calendar days' notice

Weekdays 17:00 to 23:30 and weekends 08:00 to 23:30
Cover for access issues, outages and severe infrastructure failures
Non-urgent tasks stay in business hours

See how After Hours works

Flexible options

Buy Value Units as you need them, or start free with our Founder's Launchpad.

Top Up

Flexible VU you buy as you need them, at a price locked for 12 months.

R750 /VU

Price locked for 12 months

Buy VU in bundles of 3, 5 or 10
Pool may go to -2 VU to finish work in progress
Access to all service tiers

See how Top Up works

Prepaid

Once-off VU for ad-hoc work, with no monthly commitment.

R800 /VU

Once-off purchase

No monthly commitment
Use your VU within 365 days
Access to all service tiers

See how Prepaid works

Founder's Launchpad

Free foundational IT for new businesses registered less than a year ago.

FREE up to 5 VU

You only pay for platforms, we do the work.

Registered with CIPC for less than 1 year
Setup and onboarding done for you
No ongoing maintenance or adjustments
Upgrade required for ongoing support

About Founders

Understand your options

New to managed IT? Start here. These explainers cover the billing model, our service tiers and what happens after you order.

Understand VU and our service tiers

Learn how Value Units work and discover our four tiers of support, tailored to your needs.

What happens when you place an order?

Understand the journey with us and how we deliver our services to you.

See what is included in each package

Compare every service side by side, from user support to cybersecurity and governance.

The path from first contact to confident delegation of your IT and cybersecurity.

1. Explore Service Packages

Decide on an initial service order that fits your company. If unsure, select the Minimum package and expand as your needs grow.

Choose Your Service Package

2. Place Service Order

Complete our online application with the basics. Skip anything you're unsure about that is not marked as required and we'll help you complete the rest. Review and accept your Master Service Agreement and Service Order, then submit. Your account is created and you'll receive an invoice. Value Units (your service credits based on tier and hours) are placed on hold until payment is received and then activated.

3. Complete Onboarding

A dedicated support consultant (your Jo) will be assigned to you. Think of your Jo as your own Head of IT who manages the IT team. Your Jo will ensure that your environment and requirements are understood and documented, ensuring you get quality support. They will work together with you and your staff and effectively become your IT and Cybersecurity department or an extension of it if you already have an IT department.

4. Confident Delegation

With everything in place, you can now confidently delegate your IT and cybersecurity needs to us. We will keep your systems secure, efficient, and up-to-date, allowing you to focus on growing your business.

What is a Value Unit?

We do not sell fixed outcomes like a finished server or a completed website. We sell Value Units (VU), the unit we use to measure and bill our work. Every task is measured in VU based on the expertise it needs and the time it takes, so you always know what you are paying for.

How your VU pool works

Your VU pool is the balance of VU available for us to deliver services for you.

You buy VU and they are added to your VU pool. Everything we deliver for you is drawn from this one pool.
As our team completes tasks, we draw VU from the pool at the rate for the tier that did the work.
Service continues while there is active VU in your pool.
When the pool is depleted and no VU is available, service delivery stops. To resume, you buy more VU or your next invoice loads more.
VU on an invoice is held until you pay it, then activated. If an account is more than 7 days overdue, the VU in your pool is placed on hold until you settle it.
Prepaid VU is a once-off purchase. Any unused Prepaid VU expires 365 days after you buy it.
On Top-up, the pool may go to -2 VU so work already in progress can be finished. Below that, work pauses until you top up in bundles of 3, 5 or 10 VU.
VU is not refundable, and unused VU does not convert into cash.

On a Service Package

An agreed amount of VU is loaded into your pool each month. How much you can use in a month is guided by your VU health score (the VU you have purchased to date divided by the VU in your pool), not the full pool balance. It keeps our capacity fair for every client and shows when your package should be upgraded or downgraded.

Every task is measured by tier

Each task is placed in one of four tiers by the skill it needs. The higher the tier, the more senior the person handling it, and the faster one VU is used up.

Tier 1

Entry level · User Support Agent

Day-to-day help for your users, such as phone and chat support, guidance, basic workstation and device setup, installing and removing software, and travel or waiting time.

2 hours per VU

Tier 2

Intermediate · Junior Technician

Work escalated from Tier 1, such as system password resets, routine server maintenance, end-user computer maintenance, simple website updates and backup health checks.

1 hour 30 minutes per VU

Tier 3

Senior · Technician / Cybersecurity Analyst

Work escalated from Tier 2, such as server troubleshooting and root-cause analysis, custom server maintenance, backup design and restore testing, migrations, programming, integrations and vendor liaison.

1 hour per VU

Tier 4

Expert · Senior Technician / Project Manager / Architect / Subject Matter Expert

Expert consulting, incident response, penetration testing, governance such as policy and risk work, business continuity and disaster recovery strategy, and project management.

45 minutes per VU

Why we work this way

✓

Pay for expertise, not just hours

A senior expert can achieve in 45 minutes what might take 2 hours at entry level. You pay for the result and the expertise, not a clock.

✓

The right person, first time

Work is routed to the tier that matches it, so complex problems reach a specialist early instead of bouncing between people.

✓

Fair and flexible

Because everything is measured in VU, it is easy to scale support up or down as your needs change, with no surprises.

Service package comparison

Every service we deliver, and whether it is included, limited or not included in each package.

Included Limited Not included

Which services are included in each CyberJo service package
Service	Minimum	Standard	Full On
User Support and Endpoint Management
Profile access issues	Included	Included	Included
Troubleshooting network connectivity issues	Included	Included	Included
Printer and device installation on desktop or endpoint	Included	Included	Included
Troubleshooting application issues	Included	Included	Included
Software and driver updates installation	Included	Included	Included
Maintenance and optimisation of user endpoints	Included	Included	Included
IT and System Administration
User onboarding and exiting procedures	Included	Included	Included
Access management, granting and revoking permissions	Included	Included	Included
Password resets and basic system access issues	Included	Included	Included
Routine system maintenance, patches and clean-up	Included	Included	Included
System monitoring and alert response	Limited	Included	Included
Consulting on general IT matters	Limited	Included	Included
Responding to insurer questionnaires and reporting	Limited	Included	Included
Damage assessment and root-cause analysis for hardware and data loss	Not included	Limited	Included
Infrastructure and Network Management
Server setup and maintenance of Linux or Windows servers	Limited	Included	Included
Setting up and maintaining virtual environments	Limited	Included	Included
Firewall, NGFW and UTM administration and monitoring	Not included	Included	Included
SD-WAN and SASE setup and monitoring	Not included	Included	Included
Cybersecurity Operations
Removal of dormant and unused accounts	Included	Included	Included
Applying security updates and patches	Included	Included	Included
Security control testing	Not included	Limited	Included
Vulnerability scanning, elimination and remediation	Limited	Included	Included
Threat detection and response	Limited	Included	Included
Cyber incident response and emergency management	Not included	Limited	Included
Governance, Risk and Planning
Cybersecurity risk management and assessment	Not included	Limited	Included
Drafting IT and information security policies	Not included	Limited	Included
Drafting business continuity and disaster recovery policies	Not included	Limited	Included
Project management for service delivery and rollouts	Not included	Limited	Included
Change management processes and execution	Not included	Limited	Included
Custom Development
Website programming requirements	Not included	Limited	Included
Building Python and JavaScript based applications	Not included	Limited	Included
Mobile app development	Not included	Limited	Included
Staff Training
Basic computer and software training for users	Included	Included	Included
Advanced software and computer training	Not included	Included	Included
Upskilling for internal IT, development and cybersecurity staff	Not included	Limited	Included
Advanced upskilling for internal IT, development and cybersecurity staff	Not included	Limited	Included

What do the service labels mean?

Understanding our service classifications helps you know exactly what to expect from your package.

Included services

When you request this service, it is handled under the Master Service Agreement (MSA) as part of your package, with no additional cost or restriction.

Limited services

You may request this service, but there may be restrictions such as resource planning and management requirements. You may also need to purchase additional VU for expedited delivery.

Not included

This service is not part of your package by default. Requests are handled on a prepaid basis with a specific agreement in place.

Common questions

The things clients ask us most before they choose a package.

What is a Value Unit (VU)?

A Value Unit is our billing metric for service delivery. Rather than charging by the hour, we measure work in units that reflect the expertise and time a task needs. A Tier 1 task covers more time per VU than a Tier 4 task, because senior expertise is worth more.

Will I use exactly the VU in my package each month?

Not necessarily. The VU in your pool is not a hard monthly allowance. Your monthly usage is governed by a VU health score, which keeps consumption fair across clients and tells us whether your package should be upgraded or downgraded.

What happens when the VU pool runs out?

We render services while VU remains in your pool. When the pool is depleted and no VU is available, service delivery pauses until your next scheduled invoice loads new VU, or until you buy a top-up. If an invoice is more than 7 days overdue, your VU is placed on hold until the account is settled.

Can I change or tailor a package?

Yes. Packages are a starting point rather than a rigid contract. We can tailor VU allocations, response targets, included services and add-ons to fit your business. Contact us and we will put an agreement together.

Is there a contract?

Monthly Service Packages are available month-to-month or on an annual contract, which is billed monthly at a lower rate. Top Up and Prepaid have no monthly commitment. All engagements are governed by our Master Service Agreement (MSA).

Not sure which package fits?

Tell us about your team and your systems, and we will recommend the right starting point.

Talk to us Explore managed IT

Simple, predictable pricing

Minimum

Standard

Full On

Add-ons

Priority SLA

After Hours Support

Flexible options

Top Up

Prepaid

Founder's Launchpad

Understand your options

Understand VU and our service tiers

What happens when you place an order?

See what is included in each package

Your journey with us

1. Explore Service Packages

2. Place Service Order

3. Complete Onboarding

4. Confident Delegation

Understanding Value Units (VU)

What is a Value Unit?

How your VU pool works

On a Service Package

Every task is measured by tier

Tier 1

Tier 2

Tier 3

Tier 4

Why we work this way

Service package comparison

What do the service labels mean?

Included services

Limited services

Not included

Common questions

Not sure which package fits?