Minimum Package
The essentials to keep a small team supported, maintained and secure.
Minimum is our entry-level managed service package. It gives you a steady monthly pool of 5 Value Units for everyday user support, essential system administration and basic cybersecurity, so your team always has someone to call.
Who it's for
- Small businesses and teams of roughly 5 to 15 users.
- Organisations that want predictable monthly IT support without a long commitment.
- Businesses taking their first structured step from ad-hoc support to a managed service.
What's included
Every task is measured in Value Units, so you only ever pay for the level of expertise a job actually needs.
Help with profile access, connectivity, printers, applications and device maintenance.
User onboarding and offboarding, access management, password resets and routine maintenance.
Dormant account clean-up, security patching, monitoring and alert response.
Practical training that helps your users work safely and confidently.
Low 10 hours, Medium 4 hours, High 3 hours and Critical 2 hours.
How the VU pool works
So there are no surprises, here is exactly how this option behaves and where its limits are.
- 5 Value Units are loaded onto your VU pool every month for the duration of your contract.
- Your monthly usage is governed by your VU health score, which is the total VU you have purchased to date divided by the VU sitting in your pool. It stops a build-up of VU from being drawn down in a single month and keeps our capacity fair for every client.
- The VU in your pool is not a hard monthly allowance. It shows whether your package should be upgraded or downgraded.
- Some services are marked Limited or Not Included in the comparison table. Limited services may need extra planning or additional VU, and Not Included services need a separate agreement first.
- If your VU pool is depleted and no VU is available, service delivery pauses until your next scheduled invoice loads new VU, or until you buy a top-up.
- If an invoice is more than 7 days overdue, your VU is placed on hold and cannot be used until the account is settled.
Need something different?
These are our standard arrangements. Every business is different, and we can tailor the details to suit yours, including VU allocations, response targets, included services and add-ons. Talk to us and we will put an agreement together that fits.
Talk to usReady to get started?
Place a service order online, or talk to us first and we will help you choose the right fit.