Standard Package
More capacity, plus access to governance and development work.
Standard doubles the monthly VU of Minimum and opens the door to governance and development services, while giving you fuller system administration and cybersecurity.
Who it's for
- Growing businesses that rely on their systems every day.
- Teams that need project and governance work on top of day-to-day support.
- Organisations that want room to harden security and plan ahead.
What's included
Every task is measured in Value Units, so you only ever pay for the level of expertise a job actually needs.
All of the user support, endpoint management and essential security from Minimum.
Proactive management of your servers, cloud services and core systems.
Vulnerability management, threat detection and response, and firewall administration.
Risk assessments, policy drafting and business continuity planning.
Custom software, automation and integration work as your needs grow.
How the VU pool works
So there are no surprises, here is exactly how this option behaves and where its limits are.
- 10 Value Units are loaded onto your VU pool every month for the duration of your contract.
- Your monthly usage is governed by your VU health score, which is the total VU you have purchased to date divided by the VU sitting in your pool. It stops a build-up of VU from being drawn down in a single month and keeps our capacity fair for every client.
- The VU in your pool is not a hard monthly allowance. It shows whether your package should be upgraded or downgraded.
- Some services are marked Limited or Not Included in the comparison table. Limited services may need extra planning or additional VU, and Not Included services need a separate agreement first.
- If your VU pool is depleted and no VU is available, service delivery pauses until your next scheduled invoice loads new VU, or until you buy a top-up.
- If an invoice is more than 7 days overdue, your VU is placed on hold and cannot be used until the account is settled.
Need something different?
These are our standard arrangements. Every business is different, and we can tailor the details to suit yours, including VU allocations, response targets, included services and add-ons. Talk to us and we will put an agreement together that fits.
Talk to usReady to get started?
Place a service order online, or talk to us first and we will help you choose the right fit.